The real benefits of AI in the workplace
As AI advances and we learn and adapt to it, the impact of AI on the work environment will be a lot more than hype. In this article, we break down four benefits of AI in the workplace.
Published: March 17, 2025 | by Brightmine | Reviewed by Melissa Silver, JD, Principal Legal Editor at Brightmine
The use of artificial intelligence (AI) in the workplace may seem over-hyped. But, there are indeed a wide range of benefits. AI will improve HR through automation, allow employees to focus on human-centric work and boost customer support.
Over the long-term, as AI advances and we learn and adapt to it, the impact of AI on the work environment will be a lot more than hype. In this article, we break down four benefits of AI in the workplace.
The benefits of AI in the workplace
The return on investment of an AI-powered workplace includes:
1. Efficiency
The most lauded and straightforward benefit of AI in HR is efficiency. With AI, HR teams can create efficiencies on a variety of tasks, from recruitment to data analytics.
For example, at many large companies, HR is tasked with writing dozens of job descriptions for similar positions. Companies not leveraging AI write these job descriptions practically from scratch. This process takes time – and with multiple team members writing, inconsistencies can arise. AI systems can guide HR teams through the process of building a job description, helping to write it for them and reducing bias in the process.
AI can also streamline complex compliance tasks, such as HR compliance research and maintaining employee handbooks. With expert generative AI assistants, like AI Assist in the Brightmine HR & Compliance Center, HR leaders can gather information and resources in a matter of minutes rather than hours.
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2. Decision-making
Using a data-driven approach to human resources and workforce management can improve decision-making in multiple ways. An example is internal mobility. Often, when it comes to internal movement or promotions, hiring managers and company leaders default to promoting someone they know due to geographic proximity, or lean toward someone who has done a very similar job before.
By having an AI-powered workplace, AI can be used to show that an employee from another department, perhaps with similar or adjacent skills, can take on a new internal job with targeted training.
3. Talent outcomes
AI is helping organizations improve their talent recruitment and onboarding processes in many ways. For example, a recruitment AI tool can analyze market or internal talent data and recommend which required knowledge, skills and abilities (KSAs) to include in a job description. With this type of analysis, organizations can optimize talent pools and improve quality of hire.
AI tools – like Leapsome’s AI assistant – can also flag performance improvement opportunities by analyzing employee performance check-ins and reviews. Tools like these can make personalized feedback recommendations, ensure objectivity and improve career growth and mobility.
4. Cost savings
According to Mckinsey’s 2025 State of AI report, the majority of respondents using gen AI reported cost reductions across business functions. Unsurprisingly, HR has seen the greatest cost reductions. In HR, creating efficiencies and reducing labor costs may be the obvious contributors to cost savings, but there are others, including, optimized hiring success and reduced compliance risks.
Additionally, with AI, HR can decrease costs related to employee policy handbook updates. For example, with automated handbook management systems, HR teams will spend less time and money researching (or having legal counsel research) the latest legal developments.
How are businesses integrating AI tools in the workplace?
So how are companies integrating AI in the workplace? Though not all companies have adopted AI in their operations, the companies that have leveraged AI are enjoying the benefits of it in a myriad of ways. They’re improving the employee experience, by, for example using AI to:
- Personalize new hire onboarding.
- Build individual learning and development plans for employees based on their job requirements, skills and career goals.
- Match people with mentors.
- Find projects or “gigs” for employees determined by AI systems that can see an employee’s potential to learn and take on new tasks and roles.
AI, even in these early years, has also transformed the HR profession. Through data collection and AI algorithms, HR is gaining valuable insights, quickly. In the talent management realm alone, HR can now quickly understand:
- How its hiring process can be improved.
- Why turnover is happening.
- Where burnout is starting.
HR can then use this information to improve the talent acquisition process while reducing turnover rates.
Looking ahead
What impact does automation and AI have on employment?
The debate has been raging for years now: Will AI technologies replace humans and jobs, or will the AI-powered workplace merely look different than the employee experience of today?
The truth about AI and job loss is that the benefits of AI will outnumber the negatives. That said, every profession will evolve greatly, and the job market is shifting. Customer service, for example, will involve more automation of routine tasks so employees can handle the most difficult challenges.
And according to research from PwC, job seekers will see a 27% lower hiring growth in roles most exposed to AI. The most exposed jobs, according to research in Management Science, are:
- Writing jobs.
- Software, app and web development.
- Engineering jobs.
Not surprisingly, jobs that require specialized AI skills, such as data analysis and critical thinking skills, are experiencing a surge.
The human resources profession is no exception to change. HR will be an AI-powered profession, taking advantage of the many benefits AI has to offer. HR managers and analysts will use intelligent and data-driven analytics to help with strategic decision-making. And with AI’s automation capabilities, they’ll spend less time on routine tasks, like drafting communications. For HR, just as with other job roles, AI will increase productivity, minimize human error and improve HR’s ability to focus on tasks that require human interaction.
How is artificial intelligence shaping the future of work?
One of the exciting and highly discussed trends in AI in the workplace is the movement toward agentic AI. This is when technology acts relatively independently to complete tasks.
Imagine, for example, an AI-powered workforce where AI helps build a job description. It sends a communication to the talent pool, screens applicants and then asks a candidate to click on a link to schedule an interview. The potential benefit of this agentic AI is simple. Recruiters will spend more time with candidates that they were previously spending on administrative tasks – like screening and scheduling.
HR is not the only function leveraging AI at work. Every employee will be augmenting their jobs with AI, allowing employees to focus on high-value tasks. To take one example: An employee who misses a key meeting can now view an AI-powered meeting summary. The technology can identify any action-items or tasks assigned to them during the meeting.
Create better business outcomes with AI-powered HR solutions
Artificial intelligence has clear benefits in the workplace, including improving decision-making and providing a better environment for employees. Learn how you can leverage AI-powered solutions to maximize the benefits of AI in HR with Brightmine.
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The HR & Compliance Center is now available with our user-friendly generative AI chat capability, AI Assist.
About the author
Brightmine
With more than 10,000 customers, Brightmine is a leading global provider of people data, analytics and insight – empowering HR leaders to deliver brighter business outcomes.
For more than two decades, Brightmine, formerly XpertHR, has continued to help HR leaders confidently navigate the evolving world of work through our unique combination of critical workforce data, AI-enabled technology, and trusted HR expertise.
Brightmine is a division of LexisNexis Data Services within RELX®, a global provider of information-based analytics and decision tools. RELX serves customers in 180+ countries with 35,000+ employees. Ticker: London: REL; Amsterdam: REN; New York: RELX.
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